Online Payment Orders:

  • Where your pre-order or current order has not been prepared and delivered, you may cancel your order and receive a partial/full refund based on the status of your order. Please bear in mind that we, Cloud Hawker Sdn Bhd 202001017674 (1373994-U) (“the company”) do not provide refunds for the cancellation of any orders once we begin processing and preparing your meal immediately upon the receipt of your order. The company reserves the right to reject and/or suspend your order and/or account, in our sole discretion, when we reasonably suspect fraudulent behavior or has evidence of fraud activities associated with your account and/or with your order.

Cash-on-delivery orders:

  • Where your pre-order or current order has not been cooked and delivered, you may cancel your order and receive a partial/full refund based on the status of your order. Please bear in mind that we do not provide refunds for the cancellation of any orders once we begin processing and preparing your meal immediately upon the receipt of your order. The company reserves the right to reject and/or suspend your order and/or account, in our sole discretion, when we reasonably suspect fraudulent behavior or has evidence of fraud activities associated with your account and/or with your order.