It is advisable to make your order an hour early before the delivery time due to food preparation and riders’ arrangement.
Cloud Hawker platform provide customers with the option to set their delivery timing to receive their food, therefore your orders will be delivered according to your request.
Your order could be delayed if high volume of orders to be delivered at the same time, but we will inform you through your contact number on any changes made to the delivery timing and orders.
Delivery fees are FOC within 11 KM from our physical store. Any distance above than 11 KM from our store, will not receive free delivery. Refer to our delivery fee structure below:

Distance (KM) Delivery Fees
0 - 11 FREE
11 - 11.99 RM3.00
12 - 12.99 RM4.00
13 - 13.99 RM5.00
14 - 15.99 RM6.00
16 - 17.99 RM7.00
18 - 20 RM2 + RM0.50/KM
> 20KM MrSpeedy
Disclaimer: MrSpeedy rates are not under our control.
We will response and update to you through your contact number on WhatsApp or Phone call once we have received your order and payment from our system. You can also contact our phone number for further delivery information. Our contact details are written on the site header.
You can place an order and payment through our Cloud Hawker website that is available on Facebook and Instagram.
If you made a payment order and would like to change your food, please contact us ASAP, and we will be glad to assist you on amending your order.
Click view on your shopping cart, you will find add order notes to list your request.
You can find us on Facebook, and Instagram and www.cloudhawker.com. It is regularly updated so please follow us for more exciting information and future promotional deals!
Yes! You can pre-order from our Cloud Hawker website, whereby there are options for you to set your delivery date and delivery time for your order.
Please let us know through our contact number and we will be happy to assist you!
Please let us know ASAP, and we are ready to discuss the terms of your orders.
Yes, you can place the above orders by contacting us, and we are available to discuss and cater per your request.
Please contact us through our phone number, we will be happy to discuss and make further arrangements specifically for you.
Our Cloud Hawker website has provided two payment methods, please choose Manual Banking. In addition, save and send the copy of your payment slip to our contact number for our reference.
Our Cloud Points is a reward-based system to thank our dedicated collectors for shopping with us! Your purchases will earn rewards points, which can be redeemed in our website.
When you log into your account on our Cloud Hawker website, click on the bottom right to view your rewards.
In your reward’s page, you will find a drop-down list stated ‘Ways to Redeem’.
  • Subscribe to us with your email to redeem your FREE MEAL and for more benefits!
  • Refer to your family and friends to receive ONE FREE MEAL after their first purchase.
  • Collectibles points to gain an opportunity to earn bigger rewards as an appreciation for your support!